Acrobat save button is greyed out

[davidg2020]

Previously if I quit Acrobat with an unsaved document open a dialog was displayed - similar to the one in the attached screen snap - asking if I wanted to save the changes.

By default the save button was highlighted in blue so I could just tap the "enter" or "return" key to save the document.

Lately, however, the button is not hoghlighted. It functions (i.e. saves the document) but, because it is grey, I have to pick up the mouse and click on it.

This may seem trivial but it has a surprising adverse effect on my productivity.

Does anyone know why this is suddenly happening?

[S. S]

Hi @davidg2020,

Hope you are doing well. Sorry for your experience with Acrobat DC.

Have you tried using the 'TAB' key on your keyboard to select the option? This would select the first option automatically, and a click on the "Enter" key would save the document. 

Hope this helps.

-Souvik.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Moving this thread to acrobat board for better visibility]

[davidg2020]

Thanks for the suggestion and I will try it.

It's easier than having to reach for the mouse but it's still an extra step and I don't understand why the behaviour has changed when it is very much universally standard in all Mac apps that the "Save" button is automatically highlighted. Why would Adobe choose to ignore this standard behaviour?

[davidg2020]

The other problem with this suggestion is that it doesn't work... tapping the tab ket doesn't highlight the "Save" button.

[akil_1216]

I am facing same issue, save button is grey out, the steps you mention does not work, 

i saw many other person facing same issue in my team. two different machine same issue

[Tariq Ahmad]

Hi @akil_1216,

If the file has already been saved, the save file icon will remain greyed out. As soon as you make any changes to the file, the save icon should be active or lit out. 

Also, the Share button may get greyed out if the file is restricted or online services are disabled on the app. This may happen if your installation or system is IT managed.

Let us know if you have further questions.

~Tariq

[akil_1216]

First file is not restricted, and after i changes on my file after that not
seeing save button is active , if i m creating new file same thing

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[Linda5EDA]

I am having the same problem, and it's seriously affecting my productivity.  The dialog box (like the one davidg2020 shared) will allow for keyboard commands if it's made active, but is not active by default, and "tab" does not make it active.  This issue has only recently creeped up and appears to be a bug. Please please submit for review.

Thank you!