Acrobat Share Link Error / Glitch

[Elizabeth36389731x07m]

My team is experiencing the inability to use the "Share" link in Acrobat. We get this garbled pop up that does nothing. I uninstalled Acrobat, restarted Mac, installed Acrobat, and tried again to no avail. What gives?

[creative explorer]

@Elizabeth36389731x07m oh no.... first question is are you using the latest version of Acrobat? Is this the Pro, Standard or the freebie, Reader. If this is the Pro, try downloading and using the free version...and see if you can share the PDF and if it gives you the same issue. 

[Elizabeth36389731x07m]

I am updated, restarted, etc. Qe have now found he error only occurs when the pdf window is on my external monitor. When I drag the window to view on my Macbook screen, the button works fine with no error.

[debrah51635536]

I have the same problem. Please help.

[Imaginative_Palette98C6]

I have the same problem – it just shows af white space – can't choose anything.

[Elizabeth36389731x07m]

A coworker discovered an answer! The glitch only appears on my external display. Move the PDF window over to your laptop screen, and the PDF link works fine. Bananas!

[Harsh Vats]

Hi @Elizabeth36389731x07m , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks

[Tariq Ahmad Dar]

Hi @Elizabeth36389731x07m @Imaginative_Palette98C6 @debrah51635536 

Following up to check if your issue is resolved or not. An update for the app was released this week. 

Please try updating your application to the latest available version: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html, and let us know if your issue gets fixed. 

 To update: Launch Acrobat > Help Menu > Check for updates and follow the onscreen instructions to update Acrobat. 

~Tariq