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Acrobat sign in window closes immediately; Acrobat closes

New Here ,
Jul 02, 2024 Jul 02, 2024

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Hi there,

 

Since a few days, when I start up Acrobat (I have Creative Cloud), the application tries to open the sign in window. It opens less than a second, closes..and after 1 more second Acrobat closes.

 

I've reinstalled Acrobat, manually installed the latest update, tried to repair the installation, deleted preferences etc, etc. But nothing is helping. 

 

Who can help me?

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Jul 11, 2024 Jul 11, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As you have tried most of the troubleshooting steps, with no luck, please remove the application using the Acrobat cleaner tool (https://adobe.ly/4eXUita), reboot the computer and reinstall the application using the direct link(https://adobe.ly/4eVkPaB) and see if that works

 

Let us know how it goes.

 

~Amal

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