Acrobat sign in window closes immediately; Acrobat closes

[gerbenvandijk]

Hi there,

Since a few days, when I start up Acrobat (I have Creative Cloud), the application tries to open the sign in window. It opens less than a second, closes..and after 1 more second Acrobat closes.

I've reinstalled Acrobat, manually installed the latest update, tried to repair the installation, deleted preferences etc, etc. But nothing is helping. 

Who can help me?

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

As you have tried most of the troubleshooting steps, with no luck, please remove the application using the Acrobat cleaner tool (https://adobe.ly/4eXUita), reboot the computer and reinstall the application using the direct link(https://adobe.ly/4eVkPaB) and see if that works

Let us know how it goes.

~Amal