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Acrobat Sign - Request Signature gives error message

New Here ,
Nov 18, 2020 Nov 18, 2020

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When trying to Request Signatures I keep getting the error message below:

An Error has Occurred. Please try again. Authentication Failed 

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Security digital signatures and esignatures

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New Here ,
May 06, 2021 May 06, 2021

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Me too. Did you figure it out?

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Me three.  I guess no one else has this issue? 

I'm logged in with a federated account so not sure what authentication Acrobat needs.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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me four- I am having the same problem

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New Here ,
Mar 12, 2024 Mar 12, 2024

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Me 5. 

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the help page https://adobe.ly/3TMkGgV and see if that works for you.

 

Let us know how it goes.

 

~Amal

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