Acrobat software is not displaying fonts correctly and crashes every single time I open it

[alonsoreyes]

I can't understand what happened I just update to version 22.003.20258 and after that,

 

I can't open the app and it displays like this, please help.

[Sujata5EEB]

Hi @alonsoreyes 

Hope you're doing well !

Apologies for the inconvenience caused. 

We are checking the issue locally meanwhile could you please update to the latest version i.e. 22.003.20263 and let us know if you are still facing the same issue.

Regards,

Sujata

[alonsoreyes]

Yes I fix it, apparently the software Connect Fonts from extensis was the cause of doing that. Now I fixed by making less font folders (under 20) so now is ok.

Thank you

[Saurav_Bhatia]

Glad to know, issue is resolved. 

[Saurav_Bhatia]

Hi @alonsoreyes 

Can you please share below info for further investigating the issue : 

• What is the exact workflow or steps following which issue occurred 
• What is the OS version, OS locale
• Can you please restartmachine and then, try launching acrobat
• Or may be uninstalling acrobat > restarting machine > re-install acrobat and check
• It seems, sign in is not resolved, can you please share the crash dumps

Thanks,

Saurav

[alonsoreyes]

Yes I did all that apparently the software Connect Fonts from extensive was the cause of doing that. Now I fixed by making less font folders (under 20) so now is ok.

Thank you