• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Acrobat Standard DC - Wrong Time Zone

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

We are using the Adobe Acrobat Standard DC app to request e-sign. The date and time stamp are correct on the requested signature. However, the audit trail is marked with the incorrect time zone to GMT which does not reflect our location. This still occurs even if we have changed our preferences to Hawaiian Time Zone (HST) for each user (Preferences->Adobe Online Services->E-signing Settings->Personal Preferences->Time Zone). Adobe support says this can't be changed.

 

We work with other organization (that has more resources) that has Adobe E-sign (the cloud-based subscription where you send a request for signature as a "transaction"), and their audit trail reflects the correct time zone (HST). This does not make any sense. Please help!

TOPICS
PDF

Views

402

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 18, 2023 Oct 18, 2023

Hi @walterbacxa 

 

Hope you are doing well and thanks for reaching out.

 

Audit Reports are intended to be authoritative documents that articulate how a document has been manipulated from the moment it was created until it was fully resolved. They can be saved as PDF files and printed for internal processes as needed.

  • A key difference to note is that the Audit Report shows all events standardized to the GMT time zone. This mitigates confusion for auditors reviewing transactions from users acros
...

Votes

Translate

Translate
Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Hi @walterbacxa 

 

Hope you are doing well and thanks for reaching out.

 

Audit Reports are intended to be authoritative documents that articulate how a document has been manipulated from the moment it was created until it was fully resolved. They can be saved as PDF files and printed for internal processes as needed.

  • A key difference to note is that the Audit Report shows all events standardized to the GMT time zone. This mitigates confusion for auditors reviewing transactions from users across multiple time zones.
  • The Activity list is dynamically generated for the viewer and reflects all events in the time zone of the viewer's local system.
  • The time stamp of the visible signature field embedded into the agreement reflects the time zone of the signer's local system at the time the signature is applied. The time zone code is supplied to provide context when viewing the PDF.

 

For more info.please check the help page https://helpx.adobe.com/sign/using/manage/activity-log.html

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Please explain to me how the audit trail that we received our copy of an e-sign from our colleagues from the State of Hawaii have an HST time zone stamp? I would gladly provide you a copy.

Thank you,
WNB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Hi there

 

Audit Report uses the GMT timezone by default, but can be configured to use the account/group defined offset if desired.

Administrators can set their account and group level time zone offset to adjust the user environment to reflect a time frame that matches user expectations.

 

For more information please check the link: https://helpx.adobe.com/sign/using/sign-config-defaul-time-zone.html

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 19, 2023 Oct 19, 2023

Copy link to clipboard

Copied

Hello!

We have set this up under the online E-sign preference for each user in Acrobat Standard DC app as stated in my original inquiry if you are following this thread. AND still shows GMT. What now?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

Copy link to clipboard

Copied

LATEST

Hi there

 

If you have the Admin rights, please check the account and group level time zone settings as described in the help page shared earlier.

 

Administrators have the option to change the default GMT time zone used in Audit Reports to use the account or group configured default time zone offset instead.

  • Enabling this feature will apply to all agreements created after the setting is saved to the system.
  • Completed agreements cannot have their audit reports adjusted to the new time zone.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines