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Acrobat Standard XI crashing shortly after launch

New Here ,
Apr 20, 2020 Apr 20, 2020

the issue started today, window 10 PCs, Adobe XI launches then closes within a few seconds. 

 

Anyone else experienced this today? Wondering if its a Microsoft or Adobe update. 

TOPICS
Crash or freeze , General troubleshooting
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1 ACCEPTED SOLUTION
New Here ,
Aug 23, 2023 Aug 23, 2023

I tried everything else before I found this. This is the only fix that worked for me. It's also the easiest fix. 

View solution in original post

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New Here ,
Sep 09, 2022 Sep 09, 2022

I tried to repair Acrobat Pro XI, uninstall & re-install. I tried Update within the program, all of those 4-5 times.

I thought what do I have to lose. I installed the free Adobe Acrobat Reader on the same machine (don't forget to uncheck the McAfee stuff before you download) I kept Acrobat Pro XI as my default for .pdf.

I loaded a pdf file with the Acrobat Pro XI, modified it, rotated pages a few times and saved the file.

I did that several times. I left the file open and I ran some renads. 3 hours later the file had not closed.

Who would of thought that this would work!

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Community Expert ,
Sep 09, 2022 Sep 09, 2022

Would you mind clarifying which of the tips offered in this thread finally resolved the issue?

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New Here ,
Sep 09, 2022 Sep 09, 2022
I only loaded the free Acrobat Reader on the same Win 10 Pro machine as my
Acrobat Pro XI.
I made the Acrobat Pro XI my default program for .pdf files in Windows Apps
settings.
The crash problem went away. Nothing else worked.
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