Acrobat Standard XI Deactivation

[Daniele5EC4]

Hello, I have recently had to switch to a new laptop at work. The IT person did transfer programs, files etc. Acrobat was a bit tricky as he had to look around to find an installer as apparently this is not supported anymore. Anyway he did deactivate the version on the old laptop (not sure if this was done prior to trying installing on the new machine or after). Anyway, he managed to install this on the new machine however everytime I open it, it says that the serial number is already in use by the maximum allowed computers and I need to deactivate another computer within 30 day. I take the 30 days is what I have left for using Acrobat on this machine with this (not so friendly) pop-up. Any idea on how to fix this? Of course, the serial number I'm using is valid and it is the same that was used on the old maching when the company purchased the software.

Thank you for your support.

[Amal.]

Hi Daniele

Hope you are doing well and sorry for the trouble. As described, you are getting the error message that the serial number is already in use by the maximum allowed computers and I need to deactivate another computer.

To install the application on a New (third) computer, deactivate the application on the computer on which you no longer want to use the software. Then, activate it on the new computer.

Uninstalling the app from a computer does not necessarily deactivate its license. If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. Then, follow the steps below to deactivate the app on the old computer and activate it on your new one.

For more information please go through the help page https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html and see if that works for you.

Regards

Amal

[Daniele5EC4]

he confirmed he tried but sadly didn't work

[try67]

Contact Adobe support directly and ask for an "activation count reset".

General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...