Acrobat STILL crashes with embedded video

Report · Jul 18, 2023

I see that a couple years ago, Adobe responded to queries regarding PDFs Crash When A Video Is Installed. Adobe said it was a known issue and that the workaround was to go through a series of steps to change Windows settings for graphics. I did that and it works.

Problem is, I'm trying to put out documents for 1,000 clients. I can't tell them to go through all those steps to make the video work.

Has Adobe ever fixed this issue? The last responses I see from them are more than two years old and implied that it was a problem they were working to fix.

Report · Jul 19, 2023

Hi Tara22349371y7h8,

Thank you for reaching out.

Please share more information about the issue you are referring to. It would be helpful if you could share the complete workflow so we can check with the team.

Also, share the related post you mentioned above for a better understanding.

Share the Acrobat and OS versions in use.

Thanks,

Meenakshi

Report · Jul 19, 2023

I use InDesign to embed a short video into a document then export the document as a PDF.

Or I start with a PDF and use the Rich Media tool to embed a short video.

Either way, the video doesn't work. Somtimes it crashes the entire program (says CONNECTING and then crashes) and sometimes it connects but the video is just a black screen with a wavy green line.

I found this answer in the forum:

Solved: Acrobat DC crashes - Play embedded video - Adobe Support Community - 11311270

And that works -- once i go through all the settings to change the graphics, it plays correctly. Thing is, I cannot instruct all my clients to go through all those steps. I need it to just work for them. The answer in the community (the link above) states that it's a known issue and that the solution is just a workaround.

So is there a permanent solution?