Acrobat uninstalled itself from Creative Cloud

[EEEFFAAN]

Hi All,

I have multiple users in which Acrobat has disappeared of the computers C drive however still shows as installed and able to be opened from Creative Cloud. There is no uninstall button or a setting button anywhere for Acrobat in Creative Cloud.

I have tried everything I can think of. Checking log files, reinstalling Creative Cloud trying different devices which the issue will follow the user.

Haven't been able to find anything similar people have experienced on the web or the communtiy posts.

Looking for a solution or steps to find a way to resolve the issue

[EEEFFAAN]

Sorry just to edit that post. Acrobate in Creative Cloud has the 'Open' button there however when clicking it nothing will happen.

[Tariq Ahmad Dar]

Hi @EEEFFAAN 

Sorry for the delayed response. 

It happens sometimes because some leftover pieces of the app are on the machine and because of their dependencies on other applications. Restarting the Creative Cloud app and machine should usually fix this issue. 
If it doesn't, you may try the Acrobat Cleaner tool to clean leftovers from the machine: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. 

Let us know if this helps.
 

~Tariq

[EEFFAAN · Accepted solution]

Hi @Tariq Ahmad Dar,

Thanks for the reply. Turns out it was a global issue and has since been resolved lodged a case through Admin console

Cheers

[Tariq Ahmad Dar]

Thanks for the reply and for sharing the background of the problem, @EEFFAAN!