Acrobat update error 1334

[Service Desk iMAS]

I have Acrobat DC ver. 2022 installed in windows 11. The update process rolls back and ends up with The below error:

The file 'accessibility.aapp2' cannot be installed because the file cannot be found in Cabinet "languages.cab".

I gave it a try to repair the installation but no use.

Please Advise, Thank you.

[JavierRoque]

I am getting the same error message when trying to update. What gives

[AkanchhaS]

Hi,

Sorry to hear about the trouble caused.

Would you mind confirming the current version of Adobe Acrobat that you have been working on?

Open Acrobat>help>About Adobe Acrobat

If it doesn't let you run the update from/within the application. Then try downloading it manually from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Thanks,

Akanchha 

[JavierRoque]

i downloaded 22.001.20142 Planned update, Jun 14, 2022 but i still get the same error

[Miss D25393330d0oh]

Hi, I downloaded this link and it stopped and gave me the same message regarding the file "accessibility.aap2". Is there a solution?

I am running version Continuous Release 2022.001.20117

[AkanchhaS]

Hi All,

I assume that you have tried downloading the patch manually from here https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html, and it returned the same error. 

If that is the case, you might need to remove the application entirely and make a fresh install.

Use this cleaner tool to remove the app and its traces:https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, download the app from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Thanks,

Akanchha 

[JavierRoque]

ok... thank you. that helped

[Service Desk iMAS]

Contineous Release Version 2022.00.1.20117