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Acrobat will not launch

New Here ,
Jun 07, 2021 Jun 07, 2021

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ech time I try to launch Acrobat DC on a Mac running Mac OS 10.14, I get this message :

Essayez d'abord de lancer Acrobat ou contactez votre administrateur.

Image 2021-06-07 à 09.19.49.png

I've trying uninstalling it... 

I have a group Liicense

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Acrobat, Troubleshooting

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correct answers 2 Correct answers

Adobe Employee , Jun 08, 2021 Jun 08, 2021
Hi Michael! Thank you for reaching out and sorry for the trouble. Please try the troubleshooting steps suggested for this error message in the following help document: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac.  If the issue still occurs and you have installed the application from the Creative Cloud desktop application, run the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the ap...

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New Here , Jun 15, 2021 Jun 15, 2021

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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For licensing issues, it's usually best to get in touch with Adobe's Customer Support. We don't have much information about how licensing works. Adobe's staff will know about htat, and will very likley recognize this message and point you in the right direction. 

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi Michael!

 

Thank you for reaching out and sorry for the trouble.

 

Please try the troubleshooting steps suggested for this error message in the following help document: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac

 

If the issue still occurs and you have installed the application from the Creative Cloud desktop application, run the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the application.

Reboot the machine and then install the Acrobat from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Glad to know that!

Thank you for updating us.

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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