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acrobat window disappears when using external monitor

New Here ,
May 21, 2023 May 21, 2023

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I'm using Acrobat Reader on macos Ventura 13.4 on m2 pro.

I open Acrobat Reader on full screen on an extra monitor. when my computer sleeps or I disconnect the external monitor the acrobat window disappears. even when i right click on the acrobat reader icon on the dock and press "Show All Windows" i don't see the acrobat window ("no available windows")!

 

this problem has been around for more than a year and yet there is no fix to this problem.

I had this problem also in an intel cpu.

*I'm using the latest continuous release version 2023.001.20177

 

TOPICS
Crash or freeze , Standards and accessibility

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hi @mukatren 

 

Sorry to hear about the trouble caused.

You have mentioned disconnecting the other monitor, or when the computer goes into sleep mode, Acrobat doesn't show up, even the icon available in the doc. This, moreover, looks like a dual monitor display issue, not application specific.

After disconnecting the extra monitor or closing it, you should be able to see all the apps on the primary screen. Other than Acrobat Pro, did you experience this problem with any other app opened on the second monitor?

If not, then try a couple of things to see if that helps:

1- Update the Drivers manually 

2- Do a clean install of Acrobat on your machine. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha 

 

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New Here ,
May 29, 2023 May 29, 2023

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unfortunately this didnt solve the problem, also after installing acrobat pro from the link you provided, viewing the files wasn't as smooth as before.

this problem only happens with Adobe Reader.

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Adobe Employee ,
Jun 08, 2023 Jun 08, 2023

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Sorry for the delay in response @mukatren 

Correction, For Acrobat Reader 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and download it from here: 

https://get.adobe.com/reader/enterprise/

 

Let us know if this makes a difference.

 

~Akanchha

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New Here ,
Jun 18, 2023 Jun 18, 2023

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Unfortunately, after several tries, this did not solve the problem.

The problem happens when my computer is connected to two external monitors and acrobat is open on the secondary monitor (not the main external monitor).

 

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New Here ,
Jul 03, 2024 Jul 03, 2024

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I have the same problem. ONly ever hapens with Aodeb. This app really sucks TBH

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