• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat X Pro closes when computer is online

New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

I have Adobre Premium CS6, part of it is Acrobat in version Pro (adobe X Pro), which doesn't work when computer is online. I closes it self soon after opening. However it doest work when I am offline.

I had to change to an older computer, as my last one broke down.

I have reinstalled the whole Adobe Premium. InDesign works. Acrobat (Acrobat X Pro) does not. 

I have tried reinstallation of Acrobat, given the serial etc. Still closes it self.
Any idea what can cause the problem? Any advice?
Paulina

TOPICS
General troubleshooting

Views

357

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

The problem is that Acrobat X needs to be in its latest version in order to work, which is 10.1.16.

You can download updaters here:
https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh
or
https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

LATEST

Another way to update:

Launch Acrobat offline and go to Help menu : Check for Updates

Then connect the computer and cross your fingers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines