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Acrobat X Pro crashes after reinstalling

Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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I restored my computer to factory settings few days ago, and after reinstalling Creative Suite 6, Acrobat X Pro crashes after few seconds from opening it. Reinstalling doesn't help. I understand that the last patch for Acrobat X was 10.1.16, but I cannot find it anywhere. 

Operating system is Windows 8.1 and Acrobat version is 10.1.1

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Crash or freeze, General troubleshooting, Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Community Professional , Aug 25, 2021 Aug 25, 2021
Acrobat X is an old and unsupported version, and is not officially compatible with any current OS. To increase the chances of it to work properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7. Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/ Replace "win" with "mac" if you have the Mac version. You must use a dedicated FTP client to open the link, it won't work in most browsers.

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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Acrobat X is an old and unsupported version, and is not officially compatible with any current OS.
To increase the chances of it to work properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
Replace "win" with "mac" if you have the Mac version.
You must use a dedicated FTP client to open the link, it won't work in most browsers.

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hi there

 

++ Adding to the correct suggestion by try67

 

For more information about Acrobat X EOL you may refer to the help page - https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

 

Also to download the update patch manually you may use the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

 

Regards

Amal

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