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Acrobat X Pro - How to recover signatures and stamps created in a new license?

New Here ,
Apr 03, 2024 Apr 03, 2024

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I had an Acrobat X Pro VIP license installed for more than 5 years, but it stopped working overnight. A pop-up window appeared that indicated two options, one of which was to enter the serial number and the other was to buy a license. However, I have asked Acrobat support if the stamps and signatures that I had created in the software that is installed on my PC and I cannot use can I upload them, import them or another way to recover them if I purchase a new license, however, no one He was able to respond and give me a solution. Can someone help me?

Thanks

TOPICS
General troubleshooting , Install update and subscribe to Acrobat , Security digital signatures and esignatures

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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If you're on Windows you will find the Stamps here:

C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe\Acrobat\10.0\Stamps

And the signature profiles here:

C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe\Acrobat\10.0\Security

Notice the AppData folder is hidden.

Copy the files as they are to the same location of the new installation.

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New Here ,
Apr 11, 2024 Apr 11, 2024

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Thank you so much! I will review your instructions.

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