• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Acrobat X Pro - How to recover signatures and stamps created in a new license?

New Here ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

I had an Acrobat X Pro VIP license installed for more than 5 years, but it stopped working overnight. A pop-up window appeared that indicated two options, one of which was to enter the serial number and the other was to buy a license. However, I have asked Acrobat support if the stamps and signatures that I had created in the software that is installed on my PC and I cannot use can I upload them, import them or another way to recover them if I purchase a new license, however, no one He was able to respond and give me a solution. Can someone help me?

Thanks

TOPICS
General troubleshooting , Install update and subscribe to Acrobat , Security digital signatures and esignatures

Views

113

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 03, 2024 Apr 03, 2024

Copy link to clipboard

Copied

If you're on Windows you will find the Stamps here:

C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe\Acrobat\10.0\Stamps

And the signature profiles here:

C:\Users\<YOUR USER NAME>\AppData\Roaming\Adobe\Acrobat\10.0\Security

Notice the AppData folder is hidden.

Copy the files as they are to the same location of the new installation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2024 Apr 11, 2024

Copy link to clipboard

Copied

LATEST

Thank you so much! I will review your instructions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines