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Acrobat X Pro will not start after installing Windows 10 1803 update + on multiple machines.

New Here ,
Oct 11, 2018 Oct 11, 2018

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Computers on the network are running Windows 10 pro update 1803-1809 build 17763.55.  The 1803 update was recently pushed to test machines on the network.  After the update was installed we noticed that adobe reader dc, adobe x pro and adobe touch was not loading.  When we start the application nothing would happen.  The acrobat.exe process and the acrord.exe process would start for a few seconds in task manager but would then just disappear.  Additionally, the below error message would be recorded every time the app was attempting to be open.  I have uninstalled and reinstalled each application.  I have also used the adobe clean-up tool.  I also tested the same programs on a freshly imaged machine after all windows updates were installed.  I have removed the machine from the domain and attempted to install it with no resolution.  The computers that are still on update 1709 and below are still able to use these products without issue.  Any help would be appreciated.

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Install update and subscribe to Acrobat

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Community Expert ,
Nov 22, 2018 Nov 22, 2018

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acrobat x hasn't been updated to work with newer os'es including win 10 builds. that said, you may have success using compatibility mode when installing.

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