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Acrobat XI - Moving to New Compter

New Here ,
Nov 17, 2024 Nov 17, 2024

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Hi,  I've been using Acrobat XI for ever and just installed it after reinstalling Windows 11 on my computer.  Acrobat XI says I am at the max number of users - I have no idea how to find or delete the previous copy of the program so that I can get it running on the new build.  Same computer, just a different C drive and build.  

 

Any ideas on how to get around this?  

 

Al Donn, Tampa

[Email address removed]

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General troubleshooting

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Community Expert ,
Nov 17, 2024 Nov 17, 2024

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If you don't see it here I'm afraid there's nothing you can do about it: https://account.adobe.com/activated-devices

 

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