Acrobat XI Outlook 2013 plug-in problems

[jjwilks216]

I have Outlook 2013 installed on my computer and just downloaded Acrobat XI.  According to some web searches, I should get an Adobe PDF pull-down tab inside Outlook, but there is nothing there.  When I go to Outlook Options/Add-Ins the PDFMaker plug-in is shown as inactive.  When I try to make it active I get this error message:

"Not loaded.  A runtime error occurred during the loading of the COM Add-in"

Does anyone know how to fix this?  Thanks.

[pwillener]

Is this 64-bit Outlook?  If so, this solution (post #30) may help: http://forums.adobe.com/message/5620222#5620222

[Jeffrey_A_Wright]

Moving this discussion to the Creating, Editing & Exporting PDFs Acrobat sub-forum.

[jjwilks216 · Accepted solution]

I called Adobe and realized that I was missing an update.  I downloaded that and everything is running properly.

[warrenc45022421]

I am having a similar issue with a new installation of Outlook 2013 and Acrobat X in a Windows 7 Pro OS (64bit).  I cannot load the Acrobat Add-in to Outlook although it shows in the "Inactive" programs.  I get the message: " A runtime error occurred during loading of the COM Add-in."  I went into the Acrobat software updates and downloaded 10.1.15, but there was no change.  Do all of the other updates from 10.1.01 on up have to be added too before the Add-in feature will work in Outlook?

[TanviRastogi]

Hi

Acrobat X is not compatible with Office 2013. You need to upgrade to 11.0.1 or higher to use it with Office 2013.

Thanks

Tanvi

[giacomod46379415]

Unfortunately, I have the same problem with Outlook 2016.

Acrobat Pro XI v. 11.0.13 installed

[Dov Isaacs]

The first version of Acrobat to support Outlook 2016 (and for that matter, any Office 2016 application) directly for creation of PDF is Acrobat DC. You will need to upgrade for that support.

            - Dov

[giacomod46379415]

Dear Dov,

thank you very much.

I do not think I really need Acrobat DC, because I am not interest in cloud computing. So I would prefer to keep to my XI, and spare Euro 291,68 and the nightmares of upgrading.

Unfortunately Microsoft (Office 365) ha updated my Office from 2013 to 2016. I am going to try to reverse it, but I am afraid it is going to be very hard.

I am quite embarrassed.