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Acrobat Xi Pro cannot be deactivated because previous computer was reimaged

New Here ,
Feb 05, 2024 Feb 05, 2024

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The previous computer my Acrobat XI Pro was installed on was reimaged. There is nothing to uninstall or deactivate. How can I activate my Acrobat on a replacement computer?

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Community Expert ,
Feb 06, 2024 Feb 06, 2024

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Just try it. If it fails you'll need to contact Adobe Support directly and ask for an "activation count reset" for your license.

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