Am trying to install and typing serial number then it prepares to install then crashes. spoke to adobe customer support and serial ok they suggested tryinh here.
What is your operating system version? Please post screen shot of the crash message.
Hi its Windows 10. Cant upload picture as have deleted and am downloading another zip file. But it says installation failed and go to adobe support. called them and they confirmed my serial is fine but they have no support anymore so am trying here. Mindboggling.
ironically the trial version works but have the old version and would prefer that.
Doesn't seem that mindboggling that 10 year old software might not work in the current, constantly changing, Windows 10. Nor does it seem that mindboggling that support has a limit - which is 5 years from release in this case, so, 5 years ago.
Still, if you manage to capture screen shots please post them, someone may know a work-around. You said it crashes, though, and now you seem to be saying that you get an error message?
Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly run it in Compatibility Mode with an earlier OS, like Windows 7.
Once installed, make sure to update it to the latest version available, which is 11.0.23.
Updates are available here:
You must use a dedicated FTP client to open the link, it won't work in most browsers.