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Acrobat XI Pro reinstall issues

New Here ,
Oct 24, 2019 Oct 24, 2019

I am rebuilding a crashed computer. I want to reinstall Acrobat Pro XI from media that I have. The original install has windows on a C: drive and had programs and data on a D: drive. The new configuration has programs and data on E: drive. When I go to install Acrobat after running the Acrobat removal app, I get Error 1324: The Path My Documents or the volume is invalid. Please enter it again. The problem is that there is no chance to change the path it just dumps the install.

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Install update and subscribe to Acrobat
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LEGEND ,
Oct 25, 2019 Oct 25, 2019

What is the My documents path? As registered in Windows, not just a folder by that name?

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New Here ,
Oct 25, 2019 Oct 25, 2019

What is the easiest way to check this?  I am sure this is the issue. My old drive was (d:) but now it is (e:) because windows would not reoffer me the d.

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LEGEND ,
Oct 25, 2019 Oct 25, 2019

Hmm, it's supposed to be set in the registry, but my system doesn't have this path: https://support.microsoft.com/en-gb/help/242557/registry-settings-for-folder-redirection-in-windows

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New Here ,
Oct 28, 2019 Oct 28, 2019

So it seems that everything that I do otherwise is OK with my path redirects (My Documents, Pictures, Videos....).

 

What I think this is is a old registry entry trying to direct files to the old drive letter. I need a registry-level cleaning of the old install. I think the new install attempt sees old registry keys. I am looking for help for the actual registry keys to delete to make this a clean, new install.

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Community Expert ,
Nov 02, 2019 Nov 02, 2019

Modified answer

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Community Expert ,
Nov 02, 2019 Nov 02, 2019
LATEST

Hi raydoc,

 

The easiest way is to follow Microsoft guidance from here:

 

 

https://docs.microsoft.com/en-us/windows-server/storage/disk-management/change-a-drive-letter 

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Community Expert ,
Oct 30, 2019 Oct 30, 2019

Hi,

 

What version of windows is this?

 

From what you are describing I am not able to visialize yet if you still have drive C : partition available, and you tried to create a logical partition in the same drive, OR, is you added a new hard drive and try reinstalling the operating syatem in that drive.

 

Can you please share what operating systems are you using ?

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New Here ,
Oct 30, 2019 Oct 30, 2019

Windows 7. Windows is installed on drive c: but everything else, including program files, was on drive d:. Drive d: died a physical death. The new "program" disk is e:. When d: died it took with it the uninstall program and files and so I cannot officially uninstall the old program that Windows still thinks is there, because there is no uninstall files. I need to go into the Registry and manually remove the Adobe Acrobat XI keys so that Windows, and Adobe, don't see the old install. Is that clearer? In the end, I am going to have to do a clean Win10 install this fall anyway so I may just have to do that.

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Community Expert ,
Nov 02, 2019 Nov 02, 2019

Hello again,

 

It is a little difficult to recommend guidance with the way you have setup your disk drives.

 

It makes a little sense if this is a work computer and your were trying to accomplish a disk array to improve data backup redundancy. But since you've mentioned using windows 7,  it looks more like a classic case of an older hard drive setup in which you were running out of space and as a quick fix had to create another volume to install programs and user data there.

 

For future reference, specially if you are considering Windows 10, never ever install any operating system with programs and user data in a single drive.

 

You may however, repartition a large harddrive and assign a dedicated logical pertition in it just for user data, but if the  physical hard drive gets damaged and dies, so does all the important  user data.

 

If you have several disks is better to let  the C drive be the physical volume that

will have the Operating system and boot files installed in it.

 

Even though what you are trying to do is smart, still you should not compromise installing windows programs to a different logical partition in the same drive or separate physical drive. 

 

The right approach is to always plan ahead and have a large enough hard drive that you can setup for both of the OS and all of your programs  in it; and still have enough room to continue to add new programs.

 

Once you setup a C drive like this and configure all drivers and applications to work the way you want, then all you have to do is backup the entire disk image, so if one day it crashes replace the entire disk and burn the backup image in the new drive instead of manually trying to fix everything.

 

Your user data, on the other hand, should always be on a separate physical volume, for the same reasons mentioned above. If C drive goes dead you still have your D drive alive and all you have to do is backup that drive regularly.

 

If C drive crash but does not dies, it is easier to troublshoot C drive and reinstall the OS without messing with user settings and data files of D drive.

 

There are Microsoft group policy editing and upgrade deployment assessment  tools that allows you to automate this process, like for example, to save network settings, ip addressing configurations, network mapped drives, user profiles, user preferences, and such in an automated  and organnized fashion.

 

But going back to the main issue, I Don't think you have to figure out too much how to remove Adobe AcrobatXI registry keys manually, if what you are referring to has to do with licensing and registration.

 

Use this link as a guide instead:

 

https://smallbusiness.chron.com/erase-adobe-registration-file-45714.html 

 

If you achiev these guidelines successful, after you reinstall Adobe Acrobat XI you also need to update it again to its latest version to avoid additional errors with your new setup.

 

To update your acrobat manually download here:

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html 

 

11.0.23 published in November 14, 2017 is the latest update for your legacy version of Acrobat.

 

 

Additional tools that you may need:

 

  1. Install Uninstall Windows Troubleshooter -- it unblocks installation setup files in your new windows environment and also fix corrupt registry keys and some printing issues  https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal... 
  2. Adobe Licensing Repair Tool   https://www.adobe.com/support/contact/licensing.html 
  3. Adobe Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 
  4. Adobe Acrobat Repair and Cleanup Tool https://labs.adobe.com/downloads/acrobatcleaner.html  
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