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Acrobat XI Pro V11 Crashes Shortly After Opening

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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We recently upgraded one of your users to w10 and after installing our license for XI pro v11 the app crashes shortly after being opened. We have uninstalled and reinstalled, applied the latest windows updates, removed the app using the acrocleaner https://www.adobe.com/devnet-docs/acrobatet/tools/Labs/cleaner.html#downloads and tried another reinstall


Windows event logs produces this error for the  crash but its not clear to us what the issue is

 

Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce Faulting module name: Acrobat.dll, version: 11.0.0.379, time stamp: 0x505fd1b6 Exception code: 0xc0000005 Fault offset: 0x00c57530 Faulting process id: 0x1890 Faulting application start time: 0x01d73b94c222406a Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll Report Id: ed9c66d6-db72-464b-9540-4c073232a9ea Faulting package full name: Faulting package-relative application ID: System   - Provider    [ Name] Application Error

  - EventID 1000    [ Qualifiers] 0

   Level 2

   Task 100

   Keywords 0x80000000000000

  - TimeCreated    [ SystemTime] 2021-04-27T18:40:28.185991900Z

   EventRecordID 4187

   Channel Application

   Computer MAC-D-LAURA

   Security

- EventData    Acrobat.exe    11.0.0.379    505fd1ce    Acrobat.dll    11.0.0.379    505fd1b6    c0000005    00c57530    1890    01d73b94c222406a    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll    ed9c66d6-db72-464b-9540-4c073232a9ea

TOPICS
Crash or freeze, General troubleshooting, Install update and subscribe to Acrobat

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Acrobat XI is an old and unsupported version. It's also getting less and less compatible with Windows 10 with each new update for the latter. Your best chances of getting it to run is to install all available update for it, up to 11.0.23, and then run it in Compatibility Mode with an earlier OS, like Windows 7.

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Are there downloads available from Adobe to actualy get this specific legacy version? We use installation files from a network drive that weve had since the license was purchased.

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