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Acrobat XI "A 3d data parsing error has occured" in Windows 10

New Here ,
Sep 29, 2017 Sep 29, 2017

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I have had the same problem. The file opened and worked in 3D in windows vista, so is it windows 10 that's causing the problem? I would be grateful for some help on this also.

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Rich media and 3D

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Explorer ,
Oct 02, 2017 Oct 02, 2017

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Hi,

I recommend you to close your Adobe Acrobat Pro version and RENAME (rename should be enough, instead of deleted them) the folder:
C:\Users\UserName\AppData\Local\Adobe\Acrobat\DC
in
C:\Users\UserName\AppData\Local\Adobe\Acrobat\DC_OLD

AND

C:\Users\UserName\AppData\Local\Adobe\Acrobat\2015
in
C:\Users\UserName\AppData\Local\Adobe\Acrobat\2015_OLD

It should fix your issue...

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New Here ,
Dec 23, 2020 Dec 23, 2020

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I dont have any file as 2015 in the mentioned path. There is only DC. Is it fine if I change the DC to DC_OLD

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New Here ,
Jul 30, 2021 Jul 30, 2021

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I am also have Win10 and the above solution does not work. I have deleted all my "Adobe" user registries, reinstall it and still have the problem. Any other solution?

 

Thanks
Mario

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