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Hello. I was referred here by an Adobe chat agent who confirmed that I have an active perpetual account - I presume it is for Acrobat XI. A Windows reset uninstalled my Acrobat XI but I still have the folder with the set-up exe and I started it but was stumped when asked for username, organization, serial number. I found the serial number in my Adobe account but still don't know what I might have entered for username and organization. Please advise. Thanks.
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Registration setup is irrelevant at this point as it was already registered.
You need an installer that's compatible with your license.
Do you have your original installation disks/downloads that you received at purchase?
If not, you could try here:
https://helpx.adobe.com/download-install/kb/download-acrobat.html
Once installed, you can activate software with the serial number.
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just enter your serial number and anything for the other fields.