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Acrobat XI re-install

New Here ,
Feb 15, 2023 Feb 15, 2023

Hello.  I was referred here by an Adobe chat agent who confirmed that I have an active perpetual account - I presume it is for Acrobat XI.  A Windows reset uninstalled my Acrobat XI but I still have the folder with the set-up exe and I started it but was stumped when asked for username, organization, serial number.  I found the serial number in my Adobe account but still don't know what I might have entered for username and organization.  Please advise.  Thanks.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

Registration setup is irrelevant at this point as it was already registered.  

 

You need an installer that's compatible with your license.

Do you have your original installation disks/downloads that you received at purchase?

 

If not, you could try here:

https://helpx.adobe.com/download-install/kb/download-acrobat.html

 

Once installed, you can activate software with the serial number. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Feb 15, 2023 Feb 15, 2023
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just enter your serial number and anything for the other fields.

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