acroservicesupdater.exe is not marked for installation

[chihchengs40847991]

acroservicesupdater.exe is not marked for installation

[Adorobat · Accepted solution]

Hi chihchengs,

On checking the details for your account using the email address you are logged into the forums, you have a perpetual license for acrobat pro dc.

Could you confirm if you are receiving above mentioned error when trying to install acrobat pro dc on the machine? If yes, pleae try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

You need your Acrobat DC serial number to complete the installation.

4- Reboot the machine again and check.

Thanks,

Shivam

[Sanjay28340435292i]

Link not working to Acrobat Cleaner Tool

[Merit30122526txqi]

Hi, I am having the same problem, I click on Acrobat reader and it never opens, I cannot remove it (tried creativecloud and windows way) and the link provided to the cleaner is not working.

[JAH Potatoes and Corn]

Having the same problem. 

The link to the tool is broken.