Acrotbat Pro DC "Billing Issue" Red Icon Wont Go Away?

[default5qn6zmnsv309]

Anyone deal with a big red box "Billing Issue" icon in the top right corner of Acrobat Pro?  I've tried installing and uninstalling.  When I click on the button it says "billing issue has been resolved" but the icon won't go away.  Attached picutres.

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry for the trouble. As described, you are getting the billing issue icon on top right corner of the application and when you click on it it says that the issue has been resolved.

I have cheked the Adobe account linked with the email you are using on this community and found that there is some billing issue on your account. I have shared more information in Private message, please check.

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry for the trouble. As described, you are getting the billing issue icon on top right corner of the application and when you click on it it says that the issue has been resolved.

I have cheked the Adobe account linked with the email you are using on this community and found that there is some billing issue on your account. I have shared more information in Private message, please check.

Regards

Amal

[Heather23392037ftqe]

I am having the same issue. Please advise. 

[Maria Liselle374015032j4w]

can you also help me i have this problem for over two months now ever since renewing my annual plan. no one is helping me! the chatbot is not useful at all

I've treid the18000 error fix
reinstalling everything, even reformatting the whole computer to have a freshest install
changing cards and payments method
changing computer that i use

please help, nobody is helping!!!

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

Our billing team can better handle this. Here, at https://adobe.ly/3J668pR , just click on the contact us button to start the process.

~Amal

[PRABHDEEP5FA8]

Hey there, I was also facing the same issue. Could you please provide me the resolution, If it was resolved.

[Amal.]

Hi Prabhdeep

I have shared more details with you in private message. please check.

Regards

Amal

[Ameer5DCA]

I have the same problem - red box in the top right corner saying "Billing Issue".

[Amal.]

Hi Ameer

I have shared the information with you in Private message please check.

Amal

[conn5D14]

Hi I have the same issue

[conn5D14]

I too have the same issue. With billing issue. I've checked and seem to have nothing outstanding. Please assist. 

[Otto_Klant]

I have the same problem: red box on the top right corner saying "Billinge Issue". There's nothing on my account. What do I do to solve this?

[Essa25877648a898]

Hello Amal,

I have the same problem, may you help me?

[Amal.]

Hi @Essa25877648a898 

We are sorry to hear that.

This issue would be better handled by our billing team. I have shared more details with you in a private message please check.

Regards

Amal

[PT.5FAB]

Hello Amal,

I have the same problem, may you help me?

[Subtrax]

I have the same issue. How can i resolve?

[theDanGregory]

Same here.  Seems like this is related to the new personal/business account "features".  So far they have caused many issues for us.  

[MikeBo]

I am having this same issue.  Updated dpayment info, everything seems current, still see a red button that says billing issues.  When I click on it, it says it's resolved, but won't go away.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/download-install-discussions/billing-issue-resolve-now/td-p/10982609#... and see if that works.

Regards

Amal

[ZLATIN5CF9]

I am having the same issue. Please advise.

[Amal.]

Hi there

Have you tried the steps shared in the discussion shared earlier?

Regards

Amal

[ZLATIN5CF9]

Yes I've tried the steps above, but - https://community.adobe.com/t5/download-install-discussions/billing-issue-resolve-now/m-p/12863750#M...

[JernKoll · Accepted solution]

With help from Adobe support, I resolved a similar issue simply by signing out of the creative cloud application and signing in again. 🙂

[Katherine36082535sd0t]

Same Issue. I talked to the chat team and they said wait an hour, then wait 24 hours.  Completely unhelpful. Logging out and in did not resolve the issue either.

[roshneed]

Same thing, I get a pop up whenever I start a software which isnt going away