Action Button for email works for some and not others

[gerrye50334270]

I created a PDF fillable form with action buttons that sends a custom email with form attached.

Works perfectly for everyone - except the person who needs it!  He can fill in form but the button does nothing.  He has Adobe DC

Does he need the full version?

Thanks 🙂

[gerrye50334270]

I should mention - he has a new computer and  new programs only recently added

[gerrye50334270]

Also - the action button uses Javascript to fill in email addresses

[MeenakshiNegi]

Hi Gerrey!

Thank you for reaching out.

Could you please confirm how the user is filling up the PDF form? 

Share the application and OS version in use.

Would it be possible to share the PDF form with us?

Thanks,

Meenakshi

[gerrye50334270]

Here is the form 🙂

[gerrye50334270]

I built it in AA XI 11.0.23

He is using AA 2022.001.20117

[gerrye50334270]

He is using AA 2022.001.20117 Reader DC