activate acrobat 2015 license

[Ayuntamiento32510633p4p1]

Good morning. I am Alberto from the Valdepeñas City Council, I am contacting you because we have a perpetual license for Adobe Acrobat Pro dc Version 2015 (Classic) Version 2015.006.30527 installed on a computer and we want to replace it with another, but we do not have the box with the license. If we have the invoice and the equipment with the license installed. I am waiting for a response, thanks in advance, best regards.

[moderator corrected HTML formatting error]

[Abambo]

You need the serial number that came with the software. It's anyhow probably a download version.

https://helpx.adobe.com/download-install/kb/find-serial-number.html

[try67 · Accepted solution]

Your best chance is to contact Adobe directly. If you have the invoice you might be able to get the S/N from them.

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...