I have called Adobe support several times now asking them to do an "activation count reset" and none of them will perform this simple task. I even asked to speak with a supervisor and all they would do is arrange a call back. Any suggestions? They act like they dont know how to do an "activation account reset" and just want to push and sell a monthly subscription. I bought the Acobat X Pro CD with serial from a computer store on March 3rd and tried to activate it, but it keeps saying it was already activated on 2 other computers and that I must deactivate it on the other 2 computers. I only have 1 computer, so I dont understand why its saying anything about any other computers. Support as I mention is useless and all they want to do is sell you a monthly subscription to something I dont want. When I called them, all I said was I need "An Activation Reset" and gave them the serial number and my name an email address. He tells me that that product Acrobat X Pro is no longer supported and my reply was thats irrelevant. Either he is unwilling to push a couple buttons to perform this "Activation Account Reset" or he doesnt know how. Any suggestions would be greatly appreciated. Thanks
@MichaelBedgood at Gmail The first flag for me was "Acobat X Pro CD with serial from a computer store on March 3rd" — According to the information available, Adobe Acrobat X Pro (version 10.0) was released on: November 15, 2010 — It's 2025, it is now considered a legacy product.
Buying very old software has inherent risks. In this case, it isn't brand new software, you essentially bought used software, where the store has it actively active. Hate to say it, but you got scammed by the business!
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