Activation Adobe Acrobat DC

[simon_2529]

Hello community,

I have problem with my Adobe Acrobat DC Software. I could activate it in two computers and now after reinstalling it on my updated OS it says I have already two activated devices. The computer where I had it installed does not exist anymore. So I cannot logout from that device. Do you have any recommendations how to get the software running again. The Adobe support said they can't do anything. Perhaps somebody in the forum can help me.

Best wishes

Simon

[try67]

If they don't appear here, there's nothing we can do that Adobe can't:

https://account.adobe.com/activated-devices

[simon_2529]

Thank you for your reply. I don't understand why the devices do not appear there. Somewhere they must have the data of the devices. Otherwise they would not recognize that two devices are activated...

[Ravi Gour]

Hi @simon_2529 

Are you not seeing any activated devices on the https://account.adobe.com/activated-devices

[simon_2529]

Hello,

I don't see anything:

When I try to open the software this is what I get:

 Do you have an idea what to do?

[S. S]

Hi @simon_2529,

Hope you are doing well. Sorry for the trouble with using Acrobat.

If you are still looking for a solution, you might want to log in to https://adobe.ly/4cJUify and scroll down to the "active sessions" section.

Once there, remove all the names from the listing and then try again.

Let me know if this works for you.

Regards,
Souvik.