Activation limit reached

New Here ,
May 17, 2022 May 17, 2022

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I have a couple of serial numbers for Acrobat which aren't being used, however I no longer am able to access the machines they were on.

Now when I try to use them, I get the limit reached error.

I've also tried adding them to my account to manage / deactivate but that come up with a message saying the serial number is in use!

 

How do I make these available for use again?

 

Simon 

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LEGEND ,
May 17, 2022 May 17, 2022

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You need to start with a transfer to you from the person who first registered them, I think, signed by both of you.

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New Here ,
May 17, 2022 May 17, 2022

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They were never registered, I still have the original cards.

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LEGEND ,
May 17, 2022 May 17, 2022

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Maybe I used the wrong word. They were installed, and hence associated with a particular Adobe ID. Who installed it? (You with different ID? / Another administrator? / Staff member now left? / Someone else?)

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New Here ,
May 17, 2022 May 17, 2022

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they were installed on machines which have since been wiped. No IDs were associated, these are one time serial numbers for activation. 

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LEGEND ,
May 17, 2022 May 17, 2022

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What version of Acrobat is this, please?

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New Here ,
May 17, 2022 May 17, 2022

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Acrobat X Standard

 

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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You must contact Adobe directly and ask for an "activation count reset". Don't mention it's for Acrobat X, or they might try to tell you it's not supported...

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New Here ,
May 17, 2022 May 17, 2022

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any tips on how to contact - can't find an email address or telephone number anywhere.

 

(and thanks for all your help!).

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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New Here ,
May 17, 2022 May 17, 2022

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thanks (and just had a scammer contact me via private message!)

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