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Activation of adobe pro

Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Hi,

 

I can't seem to activate adobe pro. It was installed on two computers, but I deactivate it on my old computer. Yet it doesn't seem to be activated on the new one. 

 

Is there a place where I can activate it in app? Or do I have to wait for a sync?

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Community Beginner , Apr 10, 2022 Apr 10, 2022

Thank you. I had to logout, and sign back in for the activation to become active on the new device. It is active, but I still don't have access to the pro features. Maybe it has to sync before it activates.

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Community Expert ,
Apr 08, 2022 Apr 08, 2022

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Hi

Can you tell us exactly what Adobe application you're referring to so we can move the thread to the correct forum

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Adobe Acrobat DC. When I open it it says: "Adobe Acrobat Reader DC".

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Community Expert ,
Apr 08, 2022 Apr 08, 2022

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Thanks, I've moved the thread for you

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Community Expert ,
Apr 09, 2022 Apr 09, 2022

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You can deactivate current devices via this link:

https://account.adobe.com/activated-devices

 

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Community Beginner ,
Apr 09, 2022 Apr 09, 2022

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The question is how to active a new one, or where to download pro. Downloading it from adobe simply reinstalls "Adobe acrobat DC", which when open says reader.

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Community Expert ,
Apr 09, 2022 Apr 09, 2022

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It's the same installer now. Once you log in and activate the subscription on the new device it will switch from Reader to Acrobat.

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

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Thank you. I had to logout, and sign back in for the activation to become active on the new device. It is active, but I still don't have access to the pro features. Maybe it has to sync before it activates.

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Community Expert ,
Apr 09, 2022 Apr 09, 2022

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Acrobat Reader DC is a free app.

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New Here ,
Jul 27, 2022 Jul 27, 2022

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I have the same issue. I deactivated the old computer and the portal now just shows one, so I have one available. Popup during activation still shows that I reached maximum allowable.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi, I recently had to reinstall both my PC's (rollback to Windows 10) and now Acrobat Pro 2015 won't let me activate.   I login in as decribed but no devices are shown, only the serial for the 2015 product.   I didn't know about deactivating prior to uninstalling or reimaging PC.   I looked on the list of contact options and it only has 'forums' as an option for activation issues.

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