Actobat 8.0 Pro Closes Automatically

[_Woo_Jin_Lee_]

I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ

[_John_Pitt_]

Woo Jin,

There are several of us encountering the same or a very similar problem with Acrobat Pro 7 and 8: Acrobat closes without warning after either 10 seconds or about a minute.

Did you ever fix your problem?

If so how did you fix it?

If not, perhaps we can pool resources. See the thread "Acrobat 7 Pro closes without warning after one minute".

jjj

[_Rodrigo_Ramos_]

Yes, I posted the same problem today. Were you able to fix this?

Thanks.

[_Bob_Swanson2112_]

Hi,

I also am encountering the same issue. Acrobat 8 pro will open, then automatically close in about 10 seconds. I also cannot "print to PDF" from other programs. I get the message "Acrobat is not currently active".

My recently installed programs were ISS Blackice firewall and System Mechanic.

I completely uninstalled both of those programs and reinstalled Acrobat 8, but it still closes automatically.

Help please!

[_John_Pitt_]

I have submitted a support request with Adobe Australia, but have not heard back. Hopefully there is a resolution.

jjj

[_John_Pitt_]

Bob and Rodrigo,

What I should have added was that this problem appears to be identical to the problems (for both Acrobat Pro 7.08 and 8.0) described in the threads "Acrobat 7 Pro closes without warning after one minute" and "Actobat 8.0 Pro Closes Automatically".

jjj

[_Christopher_Widjaja_]

The same thing is happening to me as well. I think it happened after I installed some kind of update from Adobe's automatic updating program yesterday. I didn't check which program it was updating. Since there wasn't any Acrobat 8 updates, could be Photoshop CS2 which is installed in my computer.

[_mailmyplace_]

Count me in your league guys.

My Acrobat 8.0 Pro worked fine untill today. It closed without any error warning after 10 second opened.

I suspect that it could be the upgrade of Acrobat Reader 8.0 beta to Reader 8.0 final version, which I managed to install few days ago.

Until now I've attempted to do no fix yet.. just straight right to "google" and Adobe's support but to no avail.

Hope this forum could figure it out soonnn..

Cheers.

[_AlienGG_]

That's weird. I just intalled Acrobat 8 Pro into one of my work stations, and it didn't seem to find any update. It also didn't have the problem that you guys described. Could they different versions?

[_John_Pitt_]

AlienGG,

It is not at all common (until a couple of days ago I thought I was the only one who had the problem), so you shouldn't expect to be afflicted.

The update referred to by mailmyplace was for Reader, not for the full Acrobat Pro.

jjj

[_Rick007_]

Does ANYBODY have a solution to fix this?
Let's stop talking about it, and come up with ideas! ;)

[_MarkATS_]

Check out post 6 in this tthread and see if it helps:

http://www.adobeforums.com/cgi-bin/webx?128@@.3bc27d21/

[_MarkATS_]

Try to see what's going on using Process Monitor

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/processmonitor.mspx

It may point to some file that Acrobat needs read or write access to.

[_Rick007_]

I downloaded it...have no idea what I'm looking at... :)

Any way to fix this? This is terrible...with so many people with the same problem for a NEW version...this is wrong of Adobe to nearly ignore this....at least if they said they were working on the problem......

Is there anything that can be tried?....Anybody???

This error below was located in a file called "Administrator.err" located in the directory: C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\8.0

----------------------------------------------------------

061210 21:11:20 [Warning] Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them

[_AlienGG_]

Rick,
Great tool. Thanks for sharing.

-----------------------------

[_MarkATS_]

>This is terrible...with so many people with the same problem for a NEW version...

I've counted 6 people so far.

>this is wrong of Adobe to nearly ignore this

Have you called tech support yet? There needs to be some troubleshooting done as not everyone is having this problem, so they need to find out what makes your system different than a lot of other users who aren't having the problem.

[_MarkATS_]

>This error below was located in a file called "Administrator.err" located in the directory: C:\Documents and Settings\Administrator\Application Data\Adobe\Acrobat\8.0

If you delete this file, then start up Acrobat and let it quit again, does this file return?

[_Rick007_]

Hi MarkATS...

Yes...it does return...also a file in the same directory called "UserCache.bin" goes and comes back.

>>> I've counted 6 people so far.

Well, some are under different category names...like "not starting" or a similar problem with acrobat 7. Much more than only six people. Google search reveals similar problems also:

http://www.google.com/search?q=acrobat+Can%27t+open+and+lock+time+zone+table:+Table+%27mysql.time_zone_leap_second%27+doesn%27t+exist+trying+to+live+without+them&hl=en&lr=&filter=0

[_Koos_Manna_]

Count me in!!! Stopped working last night!

[_John_Pitt_]

I just downloaded and ran Microsoft's Process Monitor several times, looking for access denied messages, particularly in the registry, while Acrobat.exe was running.

Despite filtering as much rubbish out as I was game to try , there was still a *lot* of information generated during those 10 sec and 1 minute periods. But nothing that my limited understanding told me was an error likely to cause our problem.

I have still not heard back from Adobe support.

I'm cross posting this to the other thread (Acrobat 7 Pro closes without warning after one minute) which is also getting traffic.

jjj

[_de_Siem_]

Has anyone optmized their system by disabling startup services?

As for process monitor, you want to look at where the acrobat.exe was last active and investigate what processes were active just before and after it, and if there are indeed any errors.

Also you want to stop as many applications and processes as possible before monitoring in order to avoid useless info being generated.

Try and put a log file online and post a link so other can have a look at it as well.

Looking at the mysql error, this problem maybe related to the organizer.

Try the solutions in this document and see if they solve this issue or not:
http://www.adobe.com/support/techdocs/331958.html

obviously replace 7.0 with 8.0 where needed in the document above.

[_Mabo_Klostriti_]

I've got the same problem, I'm running Acrobat 8 Pro on Vista x64 Enterprise. Non of the solutions mentioned in this Thread solved the Problem.

[_Anastasy_Souvre_]

Count me too! I have the same problem and nothing helped me. (Vista Business x64)

[_MarkATS_]

> I've got the same problem, I'm running Acrobat 8 Pro on Vista x64 Enterprise

You realize X64 isn't a supported OS, right? By the way, neither is Vista.

[_Caleb_Li_]

I also have the same problem. Count me in.