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additional files will need to be installed to create pdf from this file .

New Here ,
Jun 12, 2024 Jun 12, 2024

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So I get this error and I have read through alot of post and ideas on how to fix it, but no luck yet. Im trying to open / convert a Docx files into a PDF.

 

error messenge reads

"Additional files will need to be installed to create pdf from this file . you must have administrator privileges to install these files. please contact your local system administrator."

 

I have tried reparing the office 365 installation, I did the same with adobe.

I have checked that the docx is not set to adobe as standard app.

I have updated everything humanly possible.

I have tried several different files on different drives

I do NOT have the same problem with XLS files

 

Rene38016765svp6_0-1718259581671.png

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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@Rene38016765svp6 

 

I've moved your post from Using the Community to Adobe Acrobat for you. 

 

The error message says to contact your administrator. What happened when you did that?

 

Please tell us your OS and exact version of Acrobat. Does this happen with all Word files or just the one?

 

Jane

 

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New Here ,
Jun 13, 2024 Jun 13, 2024

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I am an admistrator of the system thats why its so wierd.. 

 

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New Here ,
Jun 13, 2024 Jun 13, 2024

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LATEST

Im on Windoew 11 and

 

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 5909076 KB
Available Virtual Memory: 135286800368 KB
BIOS Version: LENOVO - 1570
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.4406 (WinBuild.160101.0800)
Creation Date: 2024/05/17
Creation Time: 15:47:27
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.2.20759.0
Creation Date: 2024/05/12
Creation Time: 00:05:12
Locale: Dansk (Danmark)
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) Iris(R) Xe Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 19504184 KB
Processor: Intel64 Family 6 Model 140 Stepping 1 GenuineIntel ~2419 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: NORDHEALTH
Temporary Directory: C:\Users\RENESK~1\AppData\Local\Temp\acrobat_sbx\
Time Zone: Rom, normaltid
Total Physical Memory: 16489528 KB
Total Virtual Memory: 137438953344 KB
User Name: Rene Skall
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows

 

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