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Addressing 'updated version .. is needed' without updating

Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I have a Windows 7 PC (no, this will not be upgraded) and running on this computer is the CS3 version of Adobe Photoshop. Included with this package is version 9.5.5 of Acrobat.
Today, and not the first time, I tried opening a PDF file and was greeted with the following: There was an error opening this document. An updated version of Acrobat is needed in order to open this document.
I do not plan on upgrading the Adobe suite (too much money!) and so my question is simply this: Is there something I can do, at no dollar cost, that would allow me to open and view the document?

Thanks.

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How to , Standards and accessibility

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Community Expert ,
Mar 17, 2021 Mar 17, 2021

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If it is just for opening and viewing a PDF all you need is Adobe Reader DC, which is free to download and use, or use a web browser like Chrome, for example, to view the PDF.

 

That said, if you're opening PDFs that have custom calculations, JavaScript scripts, and other Acrobat built-in features set in those PDFs , you may not be able to work with them properly via web browser.

 

You may need Reader DC or an equivalent third-party PDF viewer.

 

You are also using  very old versions of both the OS and the PDF handler which doesn't get any type of support, updates, fixes, or patches from their vendors anymore.

 

Due to security flaws, those platforms have undergone many migration paths  to address those flawd in  more recent versions.

 

That said, the error you're getting is also related to some PDFs that were probably saved to support version X or above of Acrobat Pro. 

 

If that is the case, there's is nothing you can do about with your current software, unless the creator of the source PDF lowers the security standard to anything below version IX just for you.

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Explorer ,
Jan 28, 2025 Jan 28, 2025

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Adobe should provide a patch.   Solution.

1.  Go online -> pdf Unlocker-> unlock the PDF

2.  If after unlocking there is still some kind of problem, create a PDF document from a Microsoft Word document + insert the desired problematic PDF into your new PDF.

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