Greetings, we are currently experiencing an issue with Adobe 2020. When multiple files are open, Adobe tends to lose menu icons after some time. To resolve this, we need to close the documents and restart the application. And it's happening on multiple computers, and we tried to reinstall and update video drivers and even changed a video card wuth more memory and nothing is helping. How can we fix this problem?
System, Win11, 16gb and 6gb Nvidia card.
Event log error;
Faulting application name: Acrobat.exe, version: 20.5.30524.10524, time stamp: 0x64f9d251
Faulting module name: Acrobat.dll, version: 20.5.30524.10524, time stamp: 0x64f9d247
Exception code: 0xc000041d
Fault offset: 0x000ddfe4
Faulting process id: 0x0x7280
Faulting application start time: 0x0x1da164e4f6113d4
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.dll
Report Id: c464244d-2225-4928-bd9c-eec236e1a150
Faulting package full name:
Faulting package-relative application ID:
__________________
Faulting application name: Acrobat.exe, version: 20.5.30524.10524, time stamp: 0x64f9d251
Faulting module name: ntdll.dll, version: 10.0.22621.2428, time stamp: 0xa899597e
Exception code: 0xc0000374
Fault offset: 0x000ed3cf
Faulting process id: 0x0x5e4
Faulting application start time: 0x0x1da163468cbe88b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d1afdadc-30f4-4042-9e24-49eaf90c7a4d
Faulting package full name:
Faulting package-relative application ID:
___________________________
Faulting application name: AcroCEF.exe, version: 20.5.30524.10524, time stamp: 0x64f9c11b
Faulting module name: libcef.dll, version: 3.5200.0.0, time stamp: 0x5d2313f4
Exception code: 0xc0000005
Fault offset: 0x00818034
Faulting process id: 0x0x6f78
Faulting application start time: 0x0x1da1340649bc4a1
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\AcroCEF\AcroCEF.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\AcroCEF\libcef.dll
Report Id: dc545125-e8ea-4775-bfc2-4b842dc09de4
Faulting package full name:
Faulting package-relative application ID:
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