Adobe 9.5 crashes after opening double-clicked .pdf document

[TXJax]

When I double-click on a .pdf in Windows Explorer, Acrobat 9.5.5.316 opens, and then crashes after 5 or so seconds.  It happens every time, with any .pdf file, and generates the same event log entries every time.  However!, I can open Adobe Acrobat 9 and then open the same files within Adobe.  So, what gives?

OS:  Windows 10 Pro v1809 installed 19-04-01, build 17763.737

System:  Dell Precision 7720 with Xeon CPU E3 @ 3.10GHz and 64.0GB ram, 1TB SSD and 2TB hard drive.
First event from the event log, error:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00e12fff
Faulting process id: 0x30d4
Faulting application start time: 0x01d57172873e388e
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: bb03f800-e1ad-47ea-81fc-deac766216f2
Faulting package full name:
Faulting package-relative application ID:
2nd event, Information

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Acrobat.exe
P2: 9.5.5.316
P3: 518ac052
P4: StackHash_144d
P5: 0.0.0.0
P6: 00000000
P7: PCH_D9_FROM_ntdll+0x00070A5C
P8: c0000005
P9: 00000008
P10:

3rd event, Information

Fault bucket 1730303096538978165, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Acrobat.exe
P2: 9.5.5.316
P3: 518ac052
P4: StackHash_144d
P5: 0.0.0.0
P6: 00000000
P7: PCH_D9_FROM_ntdll+0x00070A5C
P8: c0000005
P9: 00000008
P10:

4th event, Error

Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00102fff
Faulting process id: 0x313c
Faulting application start time: 0x01d5717308ae437b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: unknown
Report Id: 93899c36-9195-40e8-94b5-73d67da6ef6d
Faulting package full name:
Faulting package-relative application ID:

5th event, Information

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Acrobat.exe
P2: 9.5.5.316
P3: 518ac052
P4: StackHash_144d
P5: 0.0.0.0
P6: 00000000
P7: PCH_D9_FROM_ntdll+0x00070A5C
P8: c0000005
P9: 00000008
P10:

6th event, Error

Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: igdumdim32.dll_unloaded, version: 25.20.100.6472, time stamp: 0x5c0eb21a
Exception code: 0xc0000005
Fault offset: 0x001948e0
Faulting process id: 0x313c
Faulting application start time: 0x01d5717308ae437b
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: igdumdim32.dll
Report Id: f0f7e7cf-63ca-496a-bef5-f1129aae2778
Faulting package full name:
Faulting package-relative application ID:

7th and final event logged, Information

Fault bucket 1730303096538978165, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Acrobat.exe
P2: 9.5.5.316
P3: 518ac052
P4: StackHash_144d
P5: 0.0.0.0
P6: 00000000
P7: PCH_D9_FROM_ntdll+0x00070A5C
P8: c0000005
P9: 00000008
P10:

[Amal.]

Hi TXJax,

Thanks for reaching out. As described above, Adobe 9.5 crashes after opening double-clicked .pdf document, correct?

Adobe Acrobat  9 is an old and out dated application and its not compatible on Windows 10. For detailed information please refer to the help article - https://helpx.adobe.com/in/reader/system-requirements-old-versions.html#AdobeReader9

Moreover, Adobe Acrobat 9 is a end of support application please refer to the help article - https://helpx.adobe.com/acrobat/kb/end-support-acrobat-8-reader.html

Regards,

Amal

[TXJax]

Actually, it is perfectly compatible with Windows 10. This started just recently. Also, Adobe 9.5 does not crash if it is opened first.