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Adobe Acrobat 2017 not recognizing default mail program

New Here ,
Jun 26, 2019 Jun 26, 2019

We've moved from Lotus Notes to Office 365.  Outlook is now our default mail program and is set as such in Windows 10.  When we click on the "Send as attachment" button in Adobe Acrobat 2017 the window that appears still has "Default email application (Lotus Notes) listed.  How can this be changed on approximately 200 machines WITHOUT having to touch every machine?

We do not want to have to create addition profiles.  We didn't have to with Lotus Notes so we should not have to with Outlook.

Our installation of Adobe Acrobat 2017 is up-to-date with patches.

I've tried repairing the installation to no avail.

I've tried the quick and online repair of Office to no avail.

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General troubleshooting
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Community Expert ,
Jun 26, 2019 Jun 26, 2019

A quick answer would be :

EDIT --->PREFERENCES---->GENERAL

6-5.png

Then scroll down in Categories to "Email Accounts" and edit delete the entry for Lotus Note E-mail Client.

Click on add account and your Outlook should be listed there. Make Default if form some reason you have other options there that you might need in the future or not.

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If MS Outlook is not listed there , then make sure that your Win10 has outlook selected  as the default program to handle emails. Go to Control Panel -->Programs---> Default Programs

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Now you said you don't want to this on every machine, so that part of your question should be answered in a Microsoft Windos Server forum.

I believe you would have to modify the email client configuration through your MS Windows Server using Group Policy per-user or per-seat

The link below shows how-to in great detail and easy to follow:

Deploying an MSI through GPO

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Community Expert ,
Jun 26, 2019 Jun 26, 2019

I forgot to add more useful information:

I apologize, I didn't know there was an Adobe Customization Wizard and the Enterprise Toolkit for enterprise but here you will find your answers:

Adobe Customization Wizard DC

Installation and setup — Acrobat Customization Wizard DC for Windows

https://www.clipvl.net/video/8T3HaR-5lyY/adobe-customization-wizard-dc-pane.html

Deploy Adobe Acrobat  using Creative Cloud

Deploy Adobe Acrobat DC

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New Here ,
Jun 27, 2019 Jun 27, 2019

Please re-read my post.  Three were some key points that you did not take into consideration when responding.

HOWEVER ... I have found the solution to the issue.  Depending on what version of Office you are running a registry entry had to be changed.

Change the following registry setting ...

For 32-bit: Computer\HKEY_CURRENT_USER\Software\Clients\mail\Default=Microsoft Outlook

For 64-bit: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\mail\Default=Microsoft Outlook

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Community Expert ,
Jun 27, 2019 Jun 27, 2019

That is awesome and thank you for clarifying

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Community Expert ,
Jun 27, 2019 Jun 27, 2019
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Was that done on each machine individually or on the server?

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