Adobe Acrobat 2020 Prof. - Plugin Outlook - Print on one Page very small text

[AndreasEH-FFM]

Hi,

I juse Adobe Acrobat 2020 Prof. with the MS Outlook Plugin (MS 365).

In the past, when I print an E-Mail to a PDF-document, it works fine.

I use the function:

Open the email > File > Save as Adobe PDF-File

deutsch: Ich öffne die E-Mail > Datei > Als Adobe PDF-Datei speichern

This is neccessary, because I want to include the files of the email in the PDF-document.

That means, the size of the email was normal and a long email was printed on severals pages.

Since a few weeks, it is just printed on one page and the text is very small.

Do you have an idea, where I can change the behavior?

Thank you for your help.

Andreas

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.
 
Try to repair the installation from the help menu (Win Only) and see if that works.

Also check for any pending/missing updates for MS office and try updating it and see if that works.

If its a work machine, please reach out to the IT admin at your work and see if that works.

Let us know how it goes.

~Amal