Adobe Acrobat 2024 Classic - Disable Cloud Storage

[natural_Unicorn5323]

Hi,

I purchased a 3-yr Adobe Acrobat  2024 Classic license from Dell to avoid the subscription based model offered by Adobe, and more importantly to avoid being forced to use Adobe Cloud. However, when using Adobe I still have the option in the top right corner to save changes to Adobe Cloud. I cannot figure out how to disable this and Adobe support has not been helpful.  I've tried:

1) Disabling online storage under General Preferences

2) Creating a Dword (32-bit) document named bToggleDocumentCloud and setting its value to 1 using Registry Editor.

Neither of these options worked. Does anyone know how to avoid the ability to save files to the cloud? I'm frustrated this is so difficult and Adobe support has not offered an actual solution. 

[Meenakshi Negi]

Hi natural_Unicorn5323,

Thank you for reaching out, and sorry about the trouble.

Could you please confirm if you have installed the correct version? In Acrobat, go to Menu > Help > About Adobe Acrobat. It will show the current version details. Also, please share the screenshot of the option you are referring to. 

Did you try reinstalling the application? If not, could you try once and see if the option is removed? Please use the following page to download the installer: https://adobe.ly/45RYjNs.

Let us know how it goes.

Thanks,

Meenakshi 

[natural_Unicorn5323]

Hi,

See attached document with all supporting information for my Adobe Acrobat Pro 2024 account. Please let me know how to resolve this issue. Reinstalling did not solve the issue.

[natural_Unicorn5323]

Hi Meenakshi,

Do you have an update for me? I provided the requested support. I would think that being able to disable Adobe Cloud storage for a license intended to be desktop only would have a quick solution.

[S. S]

Hi @natural_Unicorn5323,

Hope you are doing well. Sorry for the trouble with disabling the services for Acrobat.

From the information you shared on the PDF file, it looks like you added the right DWord, but at the wrong location.

The Dword should be added to the cServices folder under FeatureLockDown, precisely coming down to:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\Classic\FeatureLockdown\cServices

Also, in addition to the key you added, you might want to try the DWord "bToggleDocumentCloudServices" and change the value to 1.

Reference here: https://adobe.ly/3VoerAe

Hope this helps.

Regards,
Souvik.