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Adobe acrobat 23.0 "What is new" screen keep open and freze program

Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Adobe acrobat 23.0 "What is new" screen keep open and freze program

I am using windows 11 latest version

i did uninstall and install again but the same error

Any help to stop this screen?

Screenshot 2023-09-25 101011.png

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Crash or freeze , Create PDFs , Modern Acrobat , Modern Viewer

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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Gray window keep showen but i discover now it goes when i press Esc key
but why that is happening?

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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thank you for your replay
I did that and it is the same problem
even I did install fresh new windows 11 and the same gray screen whenever i open what's new or if it start by it self

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi Mohamed32506862fr49,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

 

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, share the Acrobat and OS versions on the machine.

We may require logs for the issue.

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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Hello again,
i did those steps and it is the same.

Since i know how to remove that screen by press Esc i do my work and thats it but the problem still there.

that screen "What's New" i should start when the program is fresh installed so i am sure it world make poeple feel bad but my advise is to press Esc.

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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