Adobe Acrobat 9 Pro: window doesn't display correctly

[d_r_reid]

I downloaded the latest version of Acrobat 9 Pro.

Now, when I open multiple documents I have problems.

- When I open the first document, the document displays correctly (fits the screen correctly)

- When I open the second document, the title bar of the window is cut off (that is, the title bar displays above the top edge of the computer screen)

I cannot access the title bar or the menu bar for the second window on my laptop screen without resizing the window.

I am using Windows 7 64 bit, with the display set for custom (110%) font size. My screen resolution is set for the recommended setting for the laptop (1366x768). I cannot use smaller fonts.

How do I get my documents to display correctly when I open more than one document? As a technical writer, I need multiple documents open.

[ba2]

I am using Adobe Acrobat XI Standard with Windows 8.1 and just started experiencing this problem.

Two versions after the original post and the problem hasn't been corrected.  Is anyone at Adobe working on this problem?

[ba2]

I posted too soon....the fix suggested in a previous post below worked but it also requires a system reboot.

Open one PDF only and go to the "edit" drop down menu and select preferences.

Highlight "documents"

In the PDF/A View mode, change drop down to never.

[Daryn_Toronto]

This (set PDF/A to never) just worked for me too, and I also had to re-boot.

[shawns90843604]

I ran into the same issue.  Unfortunately, we need to keep PDF/A View Mode enabled.  At least for our specific situation, I think I narrowed down what's happening.  If I open up a PDF/A document and then open up a second document, the second window will display with the title and menu bars offscreen.  If I open up a non-PDF/A document and then any other document (PDF/A or not), the issue is permanently resolved, no matter what type of documents I open in the future.  What happens in that non-PDF/A scenario is that upon opening the second document, Acrobat DC properly adds the following registry entries:

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\2015\SDI]

iLastPortraitBottom

iLastPortraitLeft

iLastPortraitRight

iLastPortraitTop

Those registry values are apparently necessarily for properly displaying the second document window in it's entirety and whatever function is responsible for creating those entries fails to trigger when Acrobat is running in PDF/A View Mode.  To solve the problem for all of our users, I added iLastPortraitTop set to 100 (not really sure what number is best but that seemed to work in my tests) on all computers and it appears to have been enough to fix the issue across the board.  For individual users, the easiest fix is simply opening a non-PDF/A document and then any other second document so that the registry values are automatically added.  Or just turn off PDF/A View Mode if you don't need it.

[defaultzo6pfxf3rj0n]

Another possible fix. I too have a dual screen setup, running WIN10.  I found if I go to the Notification button at the right of the task bar, select "Project" box, and select either "PC Screen Only" or "Second Screen Only". This brought back the typical windows tool bar at the top of the window. We I bring the dual screens back, its seems to be working.  But I have not tested beyond that.  This seems like this should not be the problem it is, particularly since the comments showed up in 2013.

[Carl5E1F]

NO!  It should not still be a problem. But I've been working with Acrobat for 15 years and a few constants I have learned is often solutions are found outside of Adobe, and so many persistent Acrobat problems remain.

I use DC Pro at work and XI Pro at home and when this occasionally happens, I take 10 deep breaths and understand that this is one of the Adobe Blind Spots and not worth breaking a computer screen over.

We need a David for this Goliath PDF manager.

At home, I have Win10 updated and Acrobat XIPro. Usually trouble free and I find it much more usable and friendly than the DC I've been using at work for 3 years.