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Adobe Acrobat and Reader - March optional 2024 Updates Now Available!!

Explorer ,
Mar 26, 2024 Mar 26, 2024

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Adobe schreibt in der neuesten Update Info::
"Das neueste Update für Acrobat & Reader bietet Ihnen Folgendes:
Wesentliche Fehlerbehebungen."

Was? Das kann doch nur ein Scherz sein!
Adobe hat mit dem Update 24.001.20615 das grösste Problem seit Oktober 2023 noch immer nicht behoben!
Diese Fehlfunktion macht Acrobat völlig unbrauchbar!
Sollten Adobe wieder einmal nicht wissen, welches Problem hier gemeint ist, sollte Adobe einen Blick machen in die zahlreichen Community-Posts UND diese vielleicht einmal lesen:

https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-2023-extremely-slow-redraw-and-page-n...

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-unusable/m-p/14483682#M454923

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-v%C3%B6llig-unbrauchbar/m-p/1437859...

TOPICS
Crash or freeze , General troubleshooting , Modern Acrobat , PDF , Print and prepress

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

The issue you reported regarding the slow redraw and page navigation in Acrobat Pro 2023 is already known to our engineering team and they are actively addressing this issue and working diligently towards a solution. While we don't have a fixed timeline for the resolution just yet, rest assured that it is a top priority for us and will be included in a future update.

 

Thank you sincerely for your patience and understanding as we work to improve your experience with our product.

 

Should you have any further questions or concerns, please don't hesitate to reach out.

 

Hope this information will help

 

~Amal

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Explorer ,
Apr 03, 2024 Apr 03, 2024

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Hallo Amal,

du schreibst mir seit Monaten verschiedenste abenteuerlichste Lösungsanleitungen und vor 2 Tagen folgendes:

Hi there, Have you tried using the application in the new test user profile with full admin rights or enable the root account in MAC as described here: https://support.apple.com/en-in/102367 ? ~Amal

 

Jetzt schreibst du dass das Problem dem Entwicklerteam bereits bekannt ist und bereits fleissig an einer Lösung gearbeitet wird! Meinst du nicht auch dass hier die Kunden von Adobe massiv verarscht werden?
Das Problem ist Adobe seit Oktober 2023 bekannt und du schreibst dass das Entwicklerteam daran FLEISSIG arbeitet?
Are you still okay?

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi there

 

Thank you for reaching out and expressing your concerns. I understand your frustration regarding the ongoing issue and the seemingly prolonged resolution process. Your feedback is invaluable to us as it helps us identify areas where we can improve our communication and support.

 

I want to assure you that we take all customer concerns seriously, and the development team is indeed working diligently to address the issue as quickly as possible. While I understand that the timeline may not meet your expectations, please know that resolving complex technical issues can sometimes require extensive time and resources.

 

Your time and patience is greatly appreciated, and I apologize for any inconvenience this situation may have caused you.

 

~Amal

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi @zeda2022 


Our engineering team has collected the samples at our end and it was showing that the rendering thread was on waiting state and to fix that we need some infra level change. Can you please collect the samples while this issue is happening to see if the issue occurrs because of the same reason or not?


Steps to collect Sample of a process:

  1. Open Terminal
  2. Run Command: sample <pid of Acrobat> >> ~/sample.txt 
  3.  It will generate sample.txt in root folder - share that file via any cloud storage of your choice.

 

Thanks

Amal

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Explorer ,
Apr 04, 2024 Apr 04, 2024

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Hi Amal,
leider funktioniert der Terminal-Befehl (sample <pid of Acrobat> >> ~/sample.txt ) nicht!
Und in welchen Ordner exakt schreibt sich der "sample.txt" oder was meinst du mit Root-Folder?

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi @zeda2022 

 

I have shared your observation with the engineering team, please give us some time to get it checked, I will share the update soon.

 

~Amal

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi @zeda2022 

 

Did you directly try "sample <pid of Acrobat> >> ~/sample.txt"?, because here <pid of Acrobat> is a placeholder for the process id of Acrobat.

You can run this command instead if you ares using Acrobat & find difficulties in finding PID of Acrobat:

sample AdobeAcrobat >> ~/Sample.txt

Root folder is /Users/<username> folder.

 

~Amal

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Explorer ,
May 22, 2024 May 22, 2024

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LATEST

 

Hallo Amal,

sind die Techniker von Adobe noch immer mit dem Acrobat-Problem überfordert?
Oder gibts für das Problem mit Acrobat jetzt endlich eine Lösung?
Seit 8 Monaten ist Acrobat
unbrauchbar!

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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The forced march towards the new interface generates new bugs and slowdowns with each new update.
I've stopped doing them, waiting for better days.

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