Adobe acrobat app grey screen and non responsive

[Stephen35057133j5s3]

Hi everyone,

I was hoping I could get some help. Really stuck and not able to type up my letters from my templates. The screen is grey and I cannot interact with any function. 

Link to screen shot of what I can see. I have blocked out personal info.

https://docs.google.com/document/d/1tfH5qQ27xiS0CVY_WTwleg79XGi-bIbwApjURf5B8g8/edit?usp=drive_link

Thanks for any help forthcoming.

Stephen

[Amal.]

Hi @Stephen35057133j5s3
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3ShZqxR
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
 
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3HTouqh, reboot the computer and reinstall the application using the direct link https://adobe.ly/498uerD;

~Amal