Adobe Acrobat App not working with Creative Cloud.

[Miguel Siller]

The app is not allowing me to save or edit documents using the cloud. I can upload the document to the cloud dragging the file to and dropping it in the cloud, however, if I open the file first and afterwards try to save it to the cloud I am not allowed. Also the app does not allow me to save the edits I do even if the file is uploaded in the cloud. If I use the Web Creative Cloud I can edit and save normally. I have restarted my computer, preferences, and reinstalled Adobe Acrobat. I see others have encountered similar problems. I am using Mac. Sequoia 15.4.1.

[Meenakshi Negi]

Hi Miguel Siller,

Thank you for reaching out.

Please let us know if you upload documents using the Creative Cloud desktop application or Adobe Acrobat. Would you mind sharing the screen recording of the steps you take?  

We suggest that you make changes in the Acrobat application and ensure that you open the file from the Adobe Cloud storage when making changes. If you make changes to a PDF saved locally, it will not automatically update the file saved on the Cloud. In Acrobat, go to Home > Files > Your Documents. Then open the file from the list to make any changes. It will automatically save the changes to the file in the Cloud. 

To upload a PDF to Cloud Storage, you may use the steps suggested in the following help document: https://adobe.ly/43h1iNX. 

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

[Miguel Siller]

Dear Meenakshi Negi,

That is the message I get when I try to save the document. I have opened the document through the App Cloud Service, but it still does not let me do any edits on the PDFs.  As you can see I highlighted with blue, once I close the app, it will tell ask me to save before exiting, but the same message will appear. This happens with all PDFs. Now I do not have this problem with any other Adobe App (Photoshop, Lightroom, etc...). I can use the web adobe acrobat, but as you know it does not run as smooth as the app.