Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2

Adobe Acrobat crashes after opening a minute later.

New Here ,
Oct 20, 2023 Oct 20, 2023

I open Adobe Acrobat & within a minute it crashes. "Sorry, an error occured. Adobe Acrobat has encountered a problem and needs to close." It has been doing this for an hour. I followed EVERY trouble shooting post I could find. The only one that worked was to unistall, delete EVERY SINGLE adobe folder off of the C: Drive, restart, & reinstall.

 

The problem is now I re-plotted an AutoCAD job & I am encountering the same exact issue. This is one of the biggest jobs I have had working for my company. It is 71 pages and has a file size three times larger than my second largest job. I can NOT unistall and reinstall this application every single time I plot a job. I am glad I have a band-aid fix but I really need something that is going to last. I am hoping this is only happening because of the sheer size of the file and the amount of sheets.... PLEASE HELP!

TOPICS
Crash or freeze , General troubleshooting , How to
649
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 20, 2023 Oct 20, 2023
LATEST

You are giving us a lot of information, but you are not telling us your OS and version and the (exact) Acrobat version. I would like you to uninstall Acrobat – run AcroCleaner (AcroCleaner — Acrobat Desktop Tools and Utilities) – download the latest version (https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html!) and install again.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines