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Adobe Acrobat crashes after opening a minute later.

New Here ,
Oct 20, 2023 Oct 20, 2023

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I open Adobe Acrobat & within a minute it crashes. "Sorry, an error occured. Adobe Acrobat has encountered a problem and needs to close." It has been doing this for an hour. I followed EVERY trouble shooting post I could find. The only one that worked was to unistall, delete EVERY SINGLE adobe folder off of the C: Drive, restart, & reinstall.

 

The problem is now I re-plotted an AutoCAD job & I am encountering the same exact issue. This is one of the biggest jobs I have had working for my company. It is 71 pages and has a file size three times larger than my second largest job. I can NOT unistall and reinstall this application every single time I plot a job. I am glad I have a band-aid fix but I really need something that is going to last. I am hoping this is only happening because of the sheer size of the file and the amount of sheets.... PLEASE HELP!

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Crash or freeze , General troubleshooting , How to

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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You are giving us a lot of information, but you are not telling us your OS and version and the (exact) Acrobat version. I would like you to uninstall Acrobat – run AcroCleaner (AcroCleaner — Acrobat Desktop Tools and Utilities) – download the latest version (https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html!) and install again.

ABAMBO | Hard- and Software Engineer | Photographer

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