Adobe Acrobat crashes every time I try to drag a page from one pdf file into another

[ClintT13]

Adobe Acrobat crashes every time I try to drag a page from one pdf file into another. It also crashes every time I try to copy and paste a page from one file into another. This happens in a dual-monitor setup, and also when I try to drag/drop with both windows open in one monitor. Multiple uninstall/reinstall cycles have not fixed the problem. This occurs with all files; not one specific file.

[AkanchhaS]

Hi @ClintT13 

Sorry to hear about the trouble caused.

Since you have already tried uninstalling-reinstalling the application and it did not help, try the following steps and see if that helps:

1- It could be a display driver issue. Check if you have a pending update

2- Make sure Acrobat is up to date as well. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting). To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3- If this doesn't help, then

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.  

Let us know the result. 

Thanks,

Akanchha 

[ClintT13]

In reference to steps 1 & 2, I have no pending updates and Acrobat is up to date. I attempted step 3, and I was bombarded with "An internal error occured." as soon as I clicked "Edit". I had to click 'OK' 11 times to get the error messages to clear, and the software was a brick after that. I rebooted my computer several times, and I cannot proceed past attempting to click "Edit".

[AkanchhaS]

Thank you for sharing the troubleshooting steps performed.

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Turn the security setting back on and check back. 

~Akanchha

[ClintT13]

I ran the cleaner from the link you provided. I then used the installer from the link you provided to reinstall Adobe Acrobat on my computer. And as soon as I tried to click "Edit" to turn back on the secority settings, I once again got an internal error message that eventually bricked the software. After closing the application and reopening iit, I used the CTRL-K hotkey to get to my preferences and turn the security settings back on. Even after doing that, all of my previous issues are still here. I cannot drag and drop pages from one pdf to another. And pdfs do not even fully load. I get blank pages that should have content, and the toolbar from the application itself has blank spots and does not fully load.

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? Not "up to date", or "latest", please. Post the exact version number.

Also, what's your OS version?

[ClintT13]

Adobe Acrobat Pro: 2022.003.20282

Windows 10 Pro

Version: 21H2

OS Build: 19044.2251

[michaelphl2lax]

ClintT13, did you ever find a fix for this? Acrobat Pro is doing the same thing on my ThinkPad. As soon as I dry to drag pages within or out of a document (any document), the app becomes completely unresponsive. I can't mouseclick anything and can't close the program unless I end the process in task manager.

Acrobat Pro 2022.003.20314 (64-bit)

Windows 11 Pro 10.0.22621 Build 22621

[ClintT13]

It got so bad for me that I could not even open the Adobe Acrobat software without it locking up completely. Neither Adobe support or my company's IT team could find a way to fix it, so we re-imaged my entire laptop. Now it works fine. But we never did forget exactly what the problem was that rendered the software totally inoperable.

[ian_4921]

Have you found the fix yet?  My Adobe also crashes and closes when I drag a different tab.

Windows 10 Pro Build 22H2

Acrobat Reader 24.005.20320

[rahul_4820]

Hi,

View>Disable new acrobat reader

The reopen the files.

The drag and drop problem solved for me.

🙂 

[Ryan30760369sp2u]

Just started experiencing this issue today and your 6-hour-earlier suggestion came in clutch!

[m0kka]

Thanks for necroposting and ending my daylong battle with acrobat reader 🥳

[epic_Cascade0699]

Thanks - been driving me insane since this morning

[sedat_9272]

It started today suddenly, drove me crazy, I couldn't work. This recommendation helped.

[nicole_2719]

THANK YOU!!

[Mayday_Malone]

Thank you so much!!!

[nicole_2719]

This didn't actually end up fully working for me.  When I tried to save the PDF, it crashed and removed the file completely from my folder, so I'm now using a totally different PDF Editor.  I am O.V.E.R I.T. with Adobe.  So frustrating for a tool that is so widely used for exactly what I'm trying to do -- create docs by adding PDFs to other PDFs to send for signatures.  Thankfully there are other options that worked in like 5 mins!