adobe acrobat crashes on select functions

[Mike_R_Hunter]

Working with a large document exported from InDesign (1346 pp). Wishing to reduce file size for ease of transfer, but Acrobat crashes. Tried "analysis," same result: it crashes. Any suggestions how I can locate the issue and act to correct?

[Just Shoot Me]

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[Mike_R_Hunter]

forgive me

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[Mike_R_Hunter]

9 pro

[Mike_R_Hunter]

sorry - 9.5.5, windows 10. never an issue before, and use the sequence regularly

[try67]

Acrobat 9 is an old and unsupported version, and not compatible with Windows 10, so such issues are to be expected. You can try running it in Compatibility Mode with an earlier OS, like Windows 7, but that's about it.