Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Adobe Acrobat crashes opening Embedded Excel Files.

Community Beginner ,
Jun 19, 2024 Jun 19, 2024

We are running Acrobat Pro Continuous Release Version 2024.002.20857 64 bit.

We use Adobe a lot to open embedded files in Excel (2016). We can open network and local PDF files, no problem. If we have a "regular" PDF open and try to open an embedded file, Adobe crashes 100% of the time. Often, even if nothing else is open Adobe throws an error of some type (insuffecient data for an image etc.). Is there a way to make Adobe and Excel work together?

TOPICS
Crash or freeze
268
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2024 Jun 19, 2024
LATEST

Hi @williaml51557934 ,

 

Could you please share the dumps with us for further investigation?

Please refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for the same.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines