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Adobe Acrobat crashes opening Embedded Excel Files.

Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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We are running Acrobat Pro Continuous Release Version 2024.002.20857 64 bit.

We use Adobe a lot to open embedded files in Excel (2016). We can open network and local PDF files, no problem. If we have a "regular" PDF open and try to open an embedded file, Adobe crashes 100% of the time. Often, even if nothing else is open Adobe throws an error of some type (insuffecient data for an image etc.). Is there a way to make Adobe and Excel work together?

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Crash or freeze

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Hi @williaml51557934 ,

 

Could you please share the dumps with us for further investigation?

Please refer: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html for the same.

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